PAY MONTHLY SIM-ONLY MOBILE TERMS AND CONDITIONS (UK)

PREMIER TALK LIMITED

Version: 1.0
Effective Date: 23rd January 2026
Applies to: Pay Monthly SIM-Only Mobile Services supplied by Premier Talk Limited (“Premier Talk”

1. ABOUT THESE TERMS

1.1 These terms and conditions (“Terms”) apply to your pay monthly SIM-only mobile service provided by Premier Talk Limited (“we”, “us”, “our”).

1.2 These Terms should be read together with:

  • Your Order / Agreement confirmation (the plan you selected)

  • Our Price Guide (plan and out-of-bundle charges)

  • Any fair use policy and acceptable use policy we publish on our website

1.3 If there is any conflict between these Terms and your Order confirmation, your Order confirmation will take priority.

1.4 These Terms do not cover home broadband or landline services unless stated otherwise.

2. DEFINITIONS

2.1 In these Terms the following words have these meanings:

  • “Account” means your billing account with us.

  • “Agreement” means your contract with us made up of these Terms plus your selected plan and Price Guide.

  • “Charges” means all charges payable by you including your monthly plan charge and any out-of-bundle use.

  • “Cooling-Off Period” means the period where you can cancel, if applicable under consumer rules and your sales channel.

  • “Customer” / “You” / “Your” means the person or business that enters into this Agreement.

  • “eSIM” means a digital SIM embedded in compatible devices (if available).

  • “Minimum Term” means any agreed minimum contract period, where applicable.

  • “Monthly Charge” means the recurring monthly charge for your SIM-only plan.

  • “Network” means the mobile network infrastructure used to provide your mobile service, including any third-party partner networks.

  • “Out-of-Bundle Charges” means charges for use outside your plan allowance (for example international calls, roaming or premium services).

  • “PAC” means a Porting Authorisation Code used to transfer your number to another provider.

  • “Services” means mobile telecoms services including calls, texts and data supplied via your SIM.

  • “SIM” / “SIM Card” means a physical SIM card or eSIM provided for use with the Services.

  • “Suspension” means your service is temporarily restricted or stopped.

  • “Termination” means your Agreement has ended.

  • “UK” means the United Kingdom of Great Britain and Northern Ireland.

3. OUR SERVICE (SIM-ONLY)

3.1 We provide pay monthly SIM-only mobile services.

3.2 We do not provide:

  • Mobile phones, tablets, routers or other devices (“handsets”)

  • Credit, loans, or device finance agreements

3.3 You must provide your own compatible device to use the Services.

3.4 Your device must be:

  • Unlocked (or otherwise compatible with the Network)

  • In good working order

  • Compatible with UK mobile standards and our SIM type (physical SIM or eSIM if available)

4. NETWORK COVERAGE AND SERVICE AVAILABILITY

4.1 Mobile coverage depends on:

  • Your location

  • Local signal strength

  • Network capacity and congestion

  • Building materials (for indoor coverage)

  • Your device compatibility

4.2 We aim to provide a reliable service, however coverage is not guaranteed in all areas at all times.

4.3 Service may be interrupted due to:

  • Network maintenance or upgrades

  • Faults or outages affecting our Network partners

  • Events outside our reasonable control

4.4 We may withdraw older network technologies as the industry changes (for example 3G switch-off and future changes).

4.5 Emergency calls: If you have network access, you may call the emergency services on 999 or 112.

5. SIM CARDS AND NUMBERS

5.1 We will provide you with a SIM card and (unless you port one in) a mobile telephone number.

5.2 The SIM remains our property (or the network partner’s property) at all times.

5.3 You do not “own” your mobile number, but you may usually keep it by:

  • Porting it to another provider, or

  • Porting an existing number to us (subject to availability and processes)

5.4 We may need to change your number in limited circumstances (for example for regulatory reasons). Where possible, we will provide notice.

5.5 Lost or stolen SIM: You must notify us as soon as possible if your SIM or device is lost or stolen. You remain responsible for all Charges incurred prior to notifying us.

6. USING THE SERVICE (ACCEPTABLE USE)

6.1 You must not use the Services:

  • For any unlawful, fraudulent or improper purpose

  • To send abusive, threatening, offensive or nuisance communications

  • To breach the rights of others (including privacy and intellectual property rights)

  • To damage, interfere with or misuse the Network

6.2 You must not use the service in a way that causes network harm, including (but not limited to):

  • Using SIM farms, SIM boxes, or GSM gateways

  • Artificial traffic generation

  • Automated calling/texting activity inconsistent with standard consumer use

6.3 We may apply fair usage or traffic management controls to protect the Network for all users.

7. YOUR PLAN, ALLOWANCES AND OUT-OF-BUNDLE USE

7.1 Your plan includes monthly allowances (for example data, minutes and texts) as shown in your Order confirmation and Price Guide.

7.2 Allowances may:

  • Reset monthly

  • Be subject to fair usage and network management policies

  • Not roll over unless explicitly stated

7.3 Out-of-bundle use may include:

  • International calls

  • Roaming charges (if applicable)

  • Premium rate services

  • Directory enquiries

  • Charges for services provided by third parties

7.4 You are responsible for Charges incurred on your SIM, even if someone else used it.

8. PRICES, BILLING AND PAYMENT

8.1 You agree to pay the Monthly Charge and any additional Charges due.

8.2 You will be billed monthly, typically in advance for your plan and in arrears for usage charges (where applicable).

8.3 Payment is normally collected by Direct Debit, unless we agree otherwise.

8.4 If a Direct Debit fails, you may be charged an administration fee (where applicable and notified in your Price Guide).

8.5 If you believe an invoice is incorrect, you must contact us as soon as possible so we can investigate.

9. NON-PAYMENT, SUSPENSION AND DISCONNECTION

9.1 We may restrict, suspend or disconnect Services if:

  • You do not pay your bill on time

  • Your payment method fails repeatedly

  • We believe there is fraud or unlawful use

  • You breach these Terms

9.2 During any Suspension you remain responsible for Charges due, unless we confirm otherwise.

9.3 If non-payment continues, we may terminate the Agreement and cease the Services.

9.4 If your service is ceased, you may lose your number and it may not be recoverable.

10. ROAMING AND INTERNATIONAL SERVICES

10.1 Roaming availability depends on:

  • Your plan

  • Network partner agreements

  • Your device settings

10.2 Roaming and international call charges will be set out in the Price Guide.

10.3 We cannot guarantee network quality while roaming, as this is provided by overseas networks.

11. CHANGES TO THE SERVICE OR TERMS

11.1 We may update these Terms or the Services for reasons including:

  • Regulatory or legal changes

  • Network partner changes

  • Service improvements

  • Security or fraud prevention

  • Administrative changes

11.2 Where required, we will give you reasonable notice of material changes.

11.3 If a change is to your material disadvantage and you have a right to cancel without penalty, we will explain how to do so.

12. MINIMUM TERM AND CANCELLATION

12.1 Your plan may be provided on:

  • A 30-day rolling agreement, or

  • A fixed Minimum Term (if specified at point of sale)

12.2 If you cancel within the Minimum Term, early termination charges may apply unless your contract or applicable consumer rights allow cancellation without penalty.

12.3 If you are outside of a Minimum Term (rolling), you may cancel by giving 30 days’ notice.

12.4 You can cancel by contacting our Customer Services team using the details on our website.

13. NUMBER PORTING (PAC / STAC)

13.1 You may request:

  • A PAC to move your number to another provider, or

  • A STAC to leave without keeping your number

13.2 PAC/STAC requests are provided in line with UK regulatory requirements.

13.3 Once your number has transferred away, your service with us will end automatically (unless you have multiple services on your account).

14. FAULTS, SUPPORT AND SERVICE RESTORATION

14.1 If you experience a fault, you must notify us as soon as possible.

14.2 We will take reasonable steps to investigate faults and work towards resolution.

14.3 Where a fault depends on a third party network partner, repair timescales may vary.

14.4 Service credits (where applicable) will be assessed in line with:

  • The affected service

  • The date/time you reported the fault

  • Your plan and the agreement in place

15. COMPLAINTS AND DISPUTE RESOLUTION

15.1 If you are unhappy with our service, you should contact us first so we can try to resolve the matter quickly.

15.2 If we cannot resolve your complaint, you may have the right to escalate it in line with our Complaints Code of Practice.

15.3 Where applicable, customers may be able to refer unresolved complaints to an Alternative Dispute Resolution (ADR) scheme after the appropriate time period or at deadlock.

15.4 A copy of our Complaints Code is available on request and/or on our website.

16. OUR LIABILITY

16.1 Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any rights that cannot be excluded by law

16.2 Subject to 16.1, we are not liable for:

  • Loss of profits, income or business

  • Indirect or consequential losses

  • Loss of data or content

16.3 We are not responsible for issues caused by:

  • Your device

  • Third-party apps/services

  • Misuse or unauthorised access where you have not informed us promptly

17. DATA PROTECTION AND PRIVACY

17.1 We will process your personal information in accordance with UK data protection law, including the UK GDPR.

17.2 Please refer to our Privacy Policy available on our website for:

  • What data we collect

  • How we use it

  • Who we share it with

  • Your rights

18. GENERAL

18.1 We may monitor or record calls for training, quality and security purposes.

18.2 If any part of these Terms is found unenforceable, the remainder will continue in effect.

18.3 These Terms are governed by the laws of England and Wales unless otherwise required.

18.4 If you need these Terms in an alternative accessible format, please contact us.

CONTACT DETAILS

Premier Talk Limited
Website: www.premier-talk.com
Customer Service: 0330 043 1746
Email: support@premier-talk.com